Support Services Division

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The Support Services division provides services necessary to sustain the Field Operations division. The division is commanded by one of the departments Commander’s. The division is comprised of sworn and non-sworn personnel and performs duties including the investigation of criminal acts, providing police communications, maintaining records, providing specialized investigations in the area of narcotics and gang violence, as well as, the delivery of clerical support for the department. The Support Services Division consists of the Investigations Section, Property and Evidence, Communications Section, Records Section, Major Crimes Task Force (MCTF), Southern Alameda County Gang Violence Suppression Task Force (SACGVS), Personnel and Training Section, Internal Services Section, Chaplaincy Program, and Internal Affairs.

Investigations Section

invest-220The Investigations section is supervised by a sergeant who oversees the day-to-day operations of the section, supervises six detectives, assigns cases for follow-up, and coordinates investigations involving outside jurisdictions.

Each member of the section has an assigned investigative specialty. All detectives are general assignment but are assigned particular areas of responsibility. The different assignments are as follows:

  • Juvenile Crimes: Primarily investigates any incident involving child abuse, sexual assault, and other crimes against children.
  • Major Crimes: Primarily investigates felonious assaults including homicides, sexual assault, assaults with a deadly weapon, weapon possessions, and some robberies.
  • Robbery: Primarily investigates any robbery or home invasion type incident. Also assists major crimes detectives with weapon possession cases.
  • Burglary: Primarily investigates any auto burglary and any commercial or residential burglary incident.
  • Fraud/Forgery: Primarily investigates crimes related to check fraud, identity theft, and credit card fraud. Also investigates cases of arson and elder abuse that are primarily financial in nature.
  • General Assignment: Primarily assists other detectives on the above listed investigations. Also investigates missing persons, auto theft, petty thefts, and other miscellaneous crimes.

Property and Evidence

The Property & Evidence Section is a warehousing operation that tracks, stores, and preserves evidence collected at crime scenes by investigators in the field. The unit is allocated to be staffed by two full-time Property and Evidence Clerks and one part-time property cadet.

Duties: The primary duty of the Property & Evidence Section is to log, classify, store, dispense, destroy, and release property / evidence to its rightful owner, prepare evidence for court presentation, and/or for destruction or auction.

Evidence: This property is generally held until the conclusion of any pending court action. Subsequently, the prosecuting attorney may initiate a court order for return certifying that the property is no longer needed for court and may be returned to the rightful owner.

Found Property: Found property and/or unattended property is taken into custody for safeguarding until the owner is located. This property is held a minimum of 90 days while attempts to locate the rightful owner are made.

Safekeeping: This property is held for 60 days per State code.

Communications Section

communicationsCommunications personnel receive and process all emergency and non-emergency telephone calls for service, dispatch officers to calls for service and track the progress of the call using the Computer Aided Dispatch (CAD) system. Communications personnel constantly update the status of officers in the field and update information in statewide and nationwide computer systems regarding the status of warrants, stolen vehicles, stolen property, and missing persons as the status of the incident changes. The Communications section has an authorized staff of fourteen dispatchers.

Communications personnel initiate the response of a fire company and an ambulance for fire and medical aid calls when the call is first received by the police department. They handle requests from police patrol units and specialized units and also coordinate emergency and non-emergency information with other law enforcement agencies.

Communications personnel are cross-trained in police dispatch, non-emergency telephone operations, 911 telephone operations, and records processing.


Personnel in the Records section perform a wide variety of duties including receiving and processing all police reports, citations, restraining orders and other related documents. Report processing includes storing data from the reports in the department's Records Management System (RMS). Records personnel, as well as Communications personnel, enter any property listed in a report that is identifiable by serial number into the state wide automated systems. The Records section is staffed by one Police Office Assistant and two part-time cadets.

Records personnel handle warrant information and other teletype information sent to the Union City Police Department by other agencies. Police reports are processed and court packets are created for those cases that need to be sent to the District Attorney's office for a court case.

Records personnel maintain the case files that contain the reports generated by the department. The statistics later used for the FBI's Uniform Crime Report are obtained through the information stored in the RMS by the Records personnel. The Records section generates statistical reports on criminal activity each month and sends the reports to the State. Records personnel provide information and assistance to citizens who come into the police department and handle release of police reports.

Major Crimes Task Force (MCTF)

The Southern Alameda County Major Crimes Task Force (SACMCTF) focuses on investigating major gang and drug crimes throughout the Tri-City area. The Task Force is comprised of detectives from Fremont Police Department, Newark Police Department, Union City Police Department, Alameda County Probation Department, California Department of Justice, and California Highway Patrol. There are also, Administrative Assistants and Police Office Assistants from Fremont Police Department and Union City Police Department.

Personnel and Training Unit

The Personnel and Training Unit is staffed by a Sergeant and one Police Office Assistant. The unit is responsible for the ongoing recruitment, application, and testing process for potential new employees. The Personnel and Training Unit is responsible for the coordination of all training of department personnel in compliance with mandates set forth by the California Peace Officer’s Standards and Training Commission (POST). The unit also maintains the personnel and training records for the police department.

Internal Services Section

The Internal Services Section is comprised of one Police Office Coordinator and one Police Office Assistant. The section is supervised by the Personnel and Training sergeant.

The Police Office Coordinator is responsible for the purchasing of supplies and services, and accounts receivable. The office coordinator also provides support in the budget process and interfaces with the cities finance department.

The Police Office Assistant is responsible for the processing the police department's payroll, assisting employees with human relations issues, tracking time usage, ensuring compliance with Union City's alarm ordinance, and clerical assistance.

Chaplaincy Program

ChaplainThe City of Union City Police Department Chaplain provides spiritual and practical support to all personnel of the police department.

The chaplain’s first priority is to serve the spiritual and practical needs of the personnel of the Union City Police Department following any significant incident of crisis or trauma. Recognizing that those who serve as law enforcement professionals face unique and often times stressful situations, the chaplain provides an opportunity for debrief and counsel with absolute confidentiality.

The chaplain also provides spiritual counsel in personal matters, including relationship, marriage, home life, career, etc. In times of personal tragedy or loss, such as the illness or death of a loved one, the chaplain is available to provide visitation, counsel and officiating of memorial or funeral services.

The chaplain, who is an experienced licensed and ordained minister, also provide pre-marital counsel and, when requested, is able to officiate over marriage ceremonies.

The chaplain regularly rides with UCPD patrol officers, adding a unique level of support as he interacts within the community. He is often called upon to respond to incidents within the community to provide the same level of support to our residents, and has access to numerous referral resources outside of the department.

Reverend Albert Valencia has served as the appointed chaplain to the Union City Police Department since 2004. He is the Executive Director of Chaplain Support Ministries, Inc. All services provided to the police department are without cost to the taxpayers of the city, as his ministry is solely supported through private contributions. Additionally, Rev. Valencia serves the Alameda County Sheriff’s Office and provides support as requested to other law enforcement agencies. He is also the Spiritual Care Coordinator for Eden Medical Center in Castro Valley, CA. Rev. Valencia is certified and credentialed as a law enforcement chaplain through the International Conference of Police Chaplains.

The police chaplain can be reached through the department dispatcher.

Internal Affairs

Although the Union City Police Department does not have a unit specifically designated to investigate complaints against police officers, complaints made against department personnel are investigated by a command level officer, generally a Commander assigned to the Field Operation’s division.

Our sworn officers have in excess of 100,000 citizen contacts per year. On average, the police department receives a relatively low number of complaints given the nature of the profession which we believe is evidence of the professionalism of our officers.

Though we pride ourselves in the conduct of our employees, we also realize there are occasions when misconduct may arise. If any person feels that he or she has a legitimate complaint about the conduct of any employee of the Union City Police Department, they are encouraged to contact the department. Contact can be made via telephone, fax, in person, or by completing and mailing a complaint form. Complaint forms are available in all fire stations, the police station, city community centers, and city hall. They can be mailed out upon request.

All complaints are thoroughly investigated, and the Chief of Police personally reviews each complaint investigation. The Union City Police Department is committed to maintaining the highest level of conduct from its employees. The Union City Police Department strives to provide excellent service and make every contact count.

To request a complaint form you can call (510) 471-1365.

Crime Analyst

Johnson-150Under general supervision, the Crime Analyst performs a variety of research and analysis of criminal justice information and assists in the coordination and utilization of the police systems. In addition, this position conducts staffing utilization and allocation studies; plans, conducts, and evaluates departmental programs; trains police personnel on crime analysis and criminal apprehension; provides training on the use of tracking systems; prepares technical staff reports, and makes departmental and public presentations.

Crime Reporting

The Union City Police Department reports all criminal offenses occurring in their jurisdictions on a monthly basis to the California Department of Justice. Criminal offenses are categorized into two separate categories for the Uniform Crime Report. Part I offenses, which include the more serious property crimes of violence; and Part II offenses, which include other non-violent, non-property crimes.

Part I offenses include aggravated assault, forcible and attempted rape, murder, and robbery which are classified as violent crimes, while arson, burglary, larceny-theft, and motor vehicle theft are classified as property crimes.

Part II offenses include simple assault, curfew offenses and loitering, embezzlement, forgery and counterfeiting, disorderly conduct, driving under the influence, drug offenses, fraud, gambling, liquor offenses, offenses against the family, prostitution, public drunkenness, runaways, sex offenses, stolen property, vandalism, vagrancy, and weapons offenses.

Part I crimes are collectively known as Index crimes. This name is used by the Department of Justice because the crimes are considered quite serious, tend to be reported more reliably than others, and are reported directly to the police and not to a separate agency, for example, a forgery being reported to the Internal Revenue Service, who does not contribute to the Uniformed Crime Report (UCR).

Click here for a five year comparison for PART I crimes from 2009 to 2014. [PDF]

Click here for CrimeReports.Com

The demands on our law enforcement personnel over the next year are going to be greater than ever before. We want to expand the Community Policing philosophy in the delivery of services, identify emerging issues for the community and develop strategies to address them, and develop a succession plan so that future generations of Police Department personnel and supervisors are prepared to meet the challenges and demands of a growing and diverse community with a population of 71,329.


The below listed table compares the staffing levels for police departments within Alameda County. Sworn Personnel refer to sworn law enforcement officers.

Alameda County Staffing Comparison








Milpitas PD





Hayward PD





Newark PD





Livermore PD





Redwood City PD





Pleasanton PD





Union City (current line level)





Union City (current ofc + Corp)





Union City (reorganization)





San Leandro PD





Fremont PD











Current Line Level Officers




Current Line Level Officers and Corporals




Reorganization Line Level






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