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Union City Transit
Rider Alerts
ROAD CONSTRUCTION & DELAYS
- We apologize for unanticipated road construction around Union City and Hayward that may not allow Union City Transit to access our bus stops in certain locations, your patience and understanding is appreciated.
NEW SCHEDULES!
- Monday-Friday (Weekday) Service Schedules Effective September 11, 2023.
- Saturday & Sunday (Weekend) Service Schedules Effective September 9, 2023.
- New schedules effective Saturday, September 9, 2023 to coincide with BART's new schedule effective Monday, September 11, 2023.
- Schedules timed to coordinate with specific trains
- Check buses or City Hall for new printed schedules (Coming Soon!)
NEW SYSTEM MAP!
NEW FLEA SERVICE!
- Flexible, Local, Easy, Access (Flea)
- The Union City Flea service expands starting Monday, September 11, 2023!
- Monday-Friday (Weekdays) from 4:41a to 8:40p
- Expanded Service Area in Blue
- Visit link or call 510.471.1411 to book a ride
- Fares, transfers, and passes are the same as regular Union City Transit
- Vehicle seating capacity is ten (10). There is one (1) wheelchair position.
CLIPPER CARD & MOBILE
- Clipper sales at City Hall
- City Hall Hours:
- Monday-Thursday: 9:00a to 5:00p
- Fridays (alternating Fridays that City Hall is open): 9:00a to 12:00p
- Apply for Youth & Senior Discount Cards
- Pay cash for 31-Day pass
- No Clipper Customer Service at City Hall. Call 877.878.8883 for assistance.
- City Hall Hours:
- Clipper Mobile is here!
TRANSLATION ASSISTANCE
- If you would like materials translated, please email Union City Transit at transit@unioncity.org.
- 如果您需要翻譯材料，請發送電子郵件至 transit@unioncity.org 發送電子郵件至 Union City Transit。
- Si desea que se traduzcan los materiales, envíe un correo electrónico a Union City Transit a transit@unioncity.org.
Routes & Schedules
NEW SCHEDULES!
- Monday-Friday (Weekday) Service Schedules Effective September 11, 2023.
- Saturday & Sunday (Weekend) Service Schedules Effective September 9, 2023.
- New schedules effective Saturday, September 9, 2023 to coincide with BART's new schedule effective Monday, September 11, 2023.
- Schedules timed to coordinate with specific trains
- Check buses or City Hall for new printed schedules (Coming Soon!)
NEW SYSTEM MAP!
NEW FLEA SERVICE!
- Flexible, Local, Easy, Access (Flea)
- The Union City Flea service expands starting Monday, September 11, 2023!
- Monday-Friday (Weekdays) from 4:41a to 8:40p
- Expanded Service Area in Blue
- Visit link or call 510.471.1411 to book a ride
- Fares, transfers, and passes are the same as regular Union City Transit
- Vehicle seating capacity is ten (10). There is one (1) wheelchair position.
Real-Time Union City Transit Information
Route Inter-lining
- Union City Transit combines some routes at the Union Landing Transit Center to provide a one-seat ride for customers. When buses arrive at Union Landing, the following routes change, but do not require getting off the bus or paying another fare:
- Route 3 becomes Route 4
- Route 4 becomes Route 3
Fares
| Fare Type | Adult (19-64) | Youth (6-18) | Senior (65+) & Disabled | Child (5 & Under) |
|---|---|---|---|---|
| Cash | $2.00 | $1.25 | $1.00 | Free |
| Clipper eCash | $2.00 | $1.25 | $1.00 | |
| 31-Day Pass (Clipper Only) | $55.00 | $35.00 | $26.00 | |
| Union City Transfer | Free | Free | Free | |
| AC Transit & DB Express Transfer | $0.25 | $0.25 | $0.25 | |
| BART-to-Bus (Clipper Only) | $0.50 | $0.50 | $0.50 |
Children under 5 are free with a fare paying rider.
CLIPPER PROGRAMS, CARD, & MOBILE
Union City Transit is recommending that all transit riders get their reusable Clipper card for contactless payment on multiple transit agencies.
- For Adult cards, visit www.clippercard.com
- For Youth, Senior, and Regional Transportation Connection (RTC) cards, visit www.clippercard.com/ClipperWeb/discounts.html.
- For Clipper START cards, visit: www.clipperstartcard.com.
- For Student Transit Pass Program cards, visit: www.alamedactc.org/programs-projects/studentpass/.
- Clipper sales at City Hall
- City Hall Hours:
- Monday-Thursday: 9:00a to 5:00p
- Fridays (alternating Fridays that City Hall is open): 9:00a to 12:00p
- Apply for Youth & Senior Discount Cards
- Pay cash for 31-Day pass
- No Clipper Customer Service at City Hall. Call 877.878.8883 for assistance.
- City Hall Hours:
- Clipper Mobile is here!
All cards have discounts and transfers are automatically calculated, so no paper transfers are required. Cards can have value added to them online, at the BART station, and at participating retailers. When City Hall reopens for all City services, the cashier window will reopen Clipper add value and card processing services. It is recommended to setup autoload onto your card for convenience.
ITEMS OF NOTE:
- Union City Transit paper transfers are issued only at time a cash fare is paid. Paper transfers are not needed when using Clipper. Union City Transit transfers are valid for one transfer within 90 minutes of issue.
- Certified Disabilities can be verified with the following: Regional Transit Connection Discount Card, Medicare identification card, California Department of Motor Vehicles disability ID card, or Disability identification card from another transit operator.
- Clipper Card riders, please make sure you have enough Clipper eCash or a valid Union City Transit 31-day pass loaded on your card. Clipper keeps track of your rides and automatically grants you appropriate transfer discounts when transferring to another agency that accepts Clipper. For more information on how to use or purchase Clipper, please visit the Clipper website or call Clipper Customer Service at 877.878.8883.
- Union City City Hall Cashier Window is a Clipper retailer and can only sell Clipper e-cash and 31-day passes. Refunds and/or issues with your Clipper card and account are handled by Clipper Customer Service at “website” or by calling 877.878.8883.
About Us
GENERAL INFORMATION
Union City Transit is the local, city-run bus system that serves our community. For rider convenience, we coordinate routes with BART train arrivals and departures at the Union City BART Station. Union City Transit also provides connections with AC Transit and the Dumbarton Express for unified access to other transportation options across the Bay Area. Services are partially funded by the Measure BB sales tax of Alameda County.
Union City Transit's main transfer points are located at the Union City BART Station and the Union Landing Transit Center.
WHEELHCAIR ACCESSIBILITY
All Union City Transit buses are wheelchair accessible. It is recommended that wheelchairs have a working brake system.
As a courtesy to riders with mobility limitations, please yield the designated priority seating at the front of each bus to seniors and persons with disabilities.
RIDER SURVEY
Surveyors from the Metropolitan Transportation Commission (MTC) will be boarding buses to conduct ridership surveys starting September 19, 2023. Surveys will continue intermittently through May 2024. Please assist Union City Transit and Bay Area Transit by completing the survey when approached by a surveyor. Thank you!
FUNDING
Union City Transit & Paratransit services are funded by a combination of passenger fares and support from federal, state, and local sources including:
- Alameda County Transportation Commission (Measure B & BB Tax Dollars)
- Metropolitan Transportation Commission (MTC)
- Federal Transit Administration (FTA)
- California Department of Transportation (Caltrans)
MEASURE B & BB NEWS
Americans with Disabilities Act (ADA) Reasonable Modification
The Reasonable Modification regulation (Section 49 CFR Parts 27 and 37: Transportation for Individuals with Disabilities; Reasonable Modification) provides that transportation entities make reasonable modifications/accommodations to policies, practices, and procedures to ensure that services and programs are accessible to everyone including individuals with disabilities.
Union City Transit is compliant with the requirements of the ADA and will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.
Requests for modification of Union City Transit’s policies and practices may be denied only on one or more of the following grounds:
- Granting the request would cause direct threat to the health or safety of others.
- Result in a fundamental alteration of Union City Transit’s service.
- Are not actually necessary in order for the individual with a disability to access Union City Transit’s service.
- Result in undue financial and administration burden.
You may make your request for reasonable modification:
By email: transit@unioncity.org
By phone: (510) 675.5446 or dial 711 for the California Relay Service.
By Fax: (510) 675-9885
In writing:
Civil Rights Coordinator, Union City Transit
34009 Alvarado-Niles Road
Union City, CA 94587
All reasonable modification requests will be acknowledged within three (3) business days of receipt. The resolution and response to the person who submitted a request will be made timely, within fifteen (15) working days, and the response will explain the reasons for the resolution. The response will be documented in the Reasonable Modification log. Any requests requiring more than fifteen (15) working days to resolve must be reviewed at General Manager level and documented as to why the resolution requires additional time for full resolution.
Title VI
In accordance with Title VI of the Civil Rights Act of 1964, as amended, the City of Union City adheres to a policy of non-discrimination to ensure that no person is excluded from participation in, denied benefits of, or subjected to discrimination on the grounds of race, color, or national origin, with regards to Union City Transit.
Union City Transit's Title VI Program and Language Assistance Plan (LAP) can be found here.
If you feel that you have received discriminatory treatment with regards to transit services delivery, you may file a complaint with Union City Transit or the Federal Transit Administration (FTA) using the process below. You may also file a complaint with another agency or with a court.
ADA/Title VI Complaint Procedure:
Any person who believes that they have been subjected to discrimination may file a written complaint with Union City Transit. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.
The complainant may download the complaint form by clicking this link or request the complaint form from the Civil Rights coordinator.
The complaint will include the following information:
- Name, address, and telephone number of the complainant.
- Name, address, and telephone number of the person being discriminated against (if different from the complainant).
- The basis of the complaint (race, color, national origin, disability, other).
- The date or dates on which the alleged discrimination took place.
- A description of the alleged discrimination in the words of the complainant and an explanation of what happened and who is believed to be responsible.
- Other agencies or courts where the complaint may have been filed.
- Name, address, and telephone number of the contact person at the agency/court where the complaint was filed.
- Complainant’s signature and date.
If the complainant is unable to write a complaint, the Civil Rights Coordinator will make arrangements to assist the complainant.
You may make your complaint:
By email: transit@unioncity.org
By phone: (510) 675.5446 or dial 711 for the California Relay Service.
By Fax: (510) 675-9885
In writing:
Civil Rights Coordinator, Union City Transit
34009 Alvarado-Niles Road
Union City, CA 94587
Civil Rights Investigation Procedure:
- Union City Transit will begin an investigation within fifteen (15) working days of receipt of a complaint.
- Union City Transit will contact the complainant in writing no later than sixty (60) working days after receipt of complaint for additional information, if needed. If the complainant fails to provide the requested information in a timely basis, Union City Transit may administratively close the complaint.
- Union City Transit will complete the investigation within ninety (90) working days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted. A written investigation report will be prepared by the investigator. This report shall include a summary description of the incident, findings and recommended corrective action.
- A closing letter will be provided to the complainant. The respondent will also receive a copy of the closing letter. Each party will have five (5) working days from receipt of the report to appeal. If neither party appeals, the complaint will be closed.
- If required, the investigation report with recommendations and corrective actions taken will be forwarded to the appropriate federal agency, the complainant and the respondent.
Other Complaint Options:
Complainants also have the right to complain directly to the appropriate federal, state, or local agency and/or court.
To file a complaint with the Federal Transit Administration (FTA), the address is:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590
Should a complaint be filed with an external entity simultaneously, the external complaint shall supersede the Union City Transit complaint and the Union City Transit’s complaint procedures will be suspended pending the external entity’s findings. Complaints must be filed within one-hundred eighty (180) calendar days of the last alleged incident.
Demand-Response Services
Paratransit
Union City provides Paratransit transportation services required under the Americans with Disabilities Act (ADA). Union City Paratransit offers ADA service within the city limits of Union City. Services are partially funded by the Measure BB sales tax of Alameda County. Union City Paratransit also offers an additional service known as Paratransit Plus. Paratransit Plus offers limited service to southern Hayward, and northern Fremont and Newark. Learn more about Paratransit.
Microtransit
Union City Flea provides Microtransit transportation services for customers in designated service areas in Union City. Learn more about Union City Flea.