Union City Transit
RIDER ALERT: Union City Transit starts a new schedule on July 5, 2020 through December 31, 2020 in response to COVID-19. Routes 7, 8, and 9 are suspended during this time; use Routes 1, 2, 3, 4. and 5 along with AC Transit Lines 41, 56, and 97 to reach your destination.
Face Coverings are required at all times on transit vehicles. Rear door boarding and exiting is in effect unless otherwise directed by driver. Fares are not enforced until further notice and here are no Clipper Card sales available at City Hall.
Union City Paratransit is operating regular hours, but has suspending all Paratransit Plus service into Fremont, Hayward, and Newark. Paratransit ticket book sales have been suspended at City Hall and via PayPal; Safeway will continue to sell ticket books until they run out and will be restocked once fare enforcement resumes. Union City Paratransit does still require certification and a reservation. Paratransit riders may be asked additional health questions before boarding the vehicle. Face Coverings are required at all times on transit vehicles; if a client cannot wear a face covering, please coordinate with the reservations.
All actions are being made pursuant to state directives, the Alameda County Health Officer's latest Health Order, and industry best practices to keep riders and drivers safe.
RIDER SURVEY: Please take this short survey to help us understand how the COVID-19 Pandemic is affecting you, your experience on Union City Transit or Union City Paratransit, and what we can do to improve your experience.
Click HERE to participate in the survey.
Union City Transit is the local, city-run bus system that serves our community. For rider convenience, we coordinate routes with BART train arrivals and departures at the Union City BART Station. Union City Transit also provides connections with AC Transit and the Dumbarton Express for unified access to other transportation options across the Bay Area. Services are partially funded by the Measure B & BB sales tax of Alameda County.
Union City Transit's main transfer points are located at the Union City BART Station and the Union Landing Transit Center.
For Union City Transit questions and general information please call 510.471.1411.
For Clipper Card sales outlets, visit www.clippercard.com.
Routes & Schedule Additional Information
Union City Transit combines some routes at the Union Landing Transit Center to provide a one-seat, round-trip ride for customers to get from Union City BART to Union Landing and back again. Please see the guide below:
When buses arrive at Union Landing:
- Route 3 becomes Route 4
- Route 4 becomes Route 3
If viewing on a mobile device, click each product to see pricing (fares & transfers or 31-Day Pass).
|Adult (age 19-64)||$2.00|
|Youth (age 6-18)||$1.25|
|Senior (age 65+)||$1.00|
|Child (age 0-5 with adult)||Free|
|Union City Transit Transfer||Free|
|AC Transit & DB Express Transfers||$0.25|
|Adult (age 19-64)||$55|
|Youth (age 6-18)||$35|
|Senior (age 65+)||$26|
Union City Transit accepts:
- Clipper Card
- Cash (exact change required)
- Union City Transit 31-Day Passes (Clipper Card Only)
- BART-to-Bus Transfers (at Union City BART Station Only)
- AC Transit/Dumbarton Express Transfers (at shared stops)
Things to note:
- Union City Transit transfers are issued only at time fare is paid. Clipper Card automatically issues a transfer on the card, no paper transfer will be issued. Union City Transit transfers are valid for one transfer within 90 minutes of issue. All transfers and passes must be valid.
- Certified Disabilities can be verified with the following: Regional Transit Connection Discount Card, Medicare identification card, California Department of Motor Vehicles disability ID card, or Disability identification card from another transit operator.
- Clipper Card riders, please make sure you have enough Clipper Cash or a valid Union City Transit 31-day pass loaded on your card. Clipper keeps track of your rides and automatically grants you appropriate transfer discounts when transferring to another agency that accepts Clipper. For more information on how to use or purchase Clipper, please visit the Clipper website or call Clipper Customer Service at 877.878.8883.
All Union City Transit buses are wheelchair accessible. It is recommended that wheelchairs have a working brake system.
As a courtesy to riders with mobility limitations, please yield the designated priority seating at the front of each bus to seniors and persons with disabilities.
Union City also provides Paratransit transportation services required under the Americans with Disabilities Act (ADA). Union City Paratransit offers ADA service within the city limits of Union City. Services are partially funded by the Measure B & BB sales tax of Alameda County.
Union City Paratransit also offers an additional service known as Paratransit Plus. Paratransit Plus offers limited service to southern Hayward, and northern Fremont and Newark.
Union City Transit & Paratransit services are funded by a combination of passenger fares and support from federal, state, and local sources including:
Alameda County Transportation Commission (Measure B & BB Tax Dollars)
In accordance with Title VI of the Civil Rights Act of 1964, as amended, the City of Union City adheres to a policy of non-discrimination to ensure that no person is excluded from participation in, denied benefits of, or subjected to discrimination on the grounds of race, color, or national origin, with regards to Union City Transit.
Union City Transit's Civil Rights Program can be found here.
Title VI Complaint Procedure
- Any person who believes that they have been subjected to discrimination may file a written complaint with Union City Transit. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.
- The complainant may download the complaint form by clicking this link or request the complaint form from the Title VI coordinator.
- The complaint will include the following information:
- Name, address, and telephone number of the complainant.
- Name, address, and telephone number of the person being discriminated against (if different from the complainant).
- The basis of the complaint (race, color, national origin).
- The date or dates on which the alleged discrimination took place.
- A description of the alleged discrimination in the words of the complainant and an explanation of what happened and who is believed to be responsible.
- Other agencies or courts where the complaint may have been filed.
- Name, address, and telephone number of the contact person at the agency/court where the complaint was filed.
- Complainant’s signature and date.
If the complainant is unable to write a complaint, The Title VI coordinator will make arrangements to assist the complainant.
The complaint may be sent, faxed or delivered to the following address:
Title VI Coordinator, Union City Transit
34009 Alvarado-Niles Road
Union City, CA 94587
(510) 675-9885 (fax)
Complainants also have the right to complain directly to the appropriate federal, state, or local agency and/or court.
To file a complaint with the Federal Transit Administration (FTA), the address is:
Office of Civil Rights
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Should a complaint be filed with an external entity simultaneously, the external complaint shall supersede the Union City Transit complaint and the Union City Transit’s complaint procedures will be suspended pending the external entity’s findings. Complaints must be filed within one-hundred eighty (180) calendar days of the last alleged incident.
Title VI Investigation Procedure
- Union City Transit will begin an investigation within fifteen (15) working days of receipt of a complaint.
- Union City Transit will contact the complainant in writing no later than sixty (60) working days after receipt of complaint for additional information, if needed. If the complainant fails to provide the requested information in a timely basis, Union City Transit may administratively close the complaint.
- Union City Transit will complete the investigation within ninety (90) working days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted. A written investigation report will be prepared by the investigator. This report shall include a summary description of the incident, findings and recommended corrective action.
- A closing letter will be provided to the complainant. The respondent will also receive a copy of the closing letter. Each party will have five (5) working days from receipt of the report to appeal. If neither party appeals, the complaint will be closed.
- If required, the investigation report with recommendations and corrective actions taken will be forwarded to the appropriate federal agency, the complainant and the respondent.