Face Covering and Social Distancing Requirement

The Centers for Disease Control and Prevention (CDC) has issued an Order (PDF) under Section 361 of the Public Health Service Act (42 U.S.C 264) and 42 Code of Federal Regulations 70.2, 71.31(b), and 71.32(b) requiring social distancing at a minimum of six (6) feet be maintained on public conveyances (transit vehicles) in conjunction with wearing a mask. In order to comply with this Order (PDF), the maximum number of passengers that can board a thirty-five foot (35’) bus is six (6) plus one (1) wheelchair (Exceptions apply to people travelling together, but they must sit together).

Riding Together: Bay Area Healthy Transit Plan

Union City Transit has joined forces with transit operators across the Bay Area to initiate research, study U.S. and international efforts, and review information from the American Public Transportation Association, to develop common commitments and expectations for employees and passengers in our Bay Area transit systems. These efforts have produced Riding Together—Bay Area Healthy Transit Plan. This plan was developed through a collaboration of all Bay Area transit operators as well as regional leaders, transit workers, paratransit providers, rider advocates, public health experts, and others. It is a cohesive health and safety plan to bring the region’s public transportation providers together around transit-related health and safety standards and mitigations. Union City Transit and the Union City City Council have officially adopted Riding Together—Bay Area Healthy Transit Plan and are committed to its success.

To see the Union City City Council Resolution supporting Riding Together: Bay Area Healthy Transit Plan, click here (PDF).

To learn more about Riding Together—Bay Area Healthy Transit Plan and to view the plan in its entirety, visit http://www.healthytransitplan.com.

What Union City Transit is doing to protect you

All of us at Union City Transit are committed to providing a safe environment for our customers and employees. We believe we are all in this together. To provide a safe environment for our customers and employees, Union City Transit is currently performing the following safety measures:

• We have enhanced our daily bus cleaning schedule to include fogging and wiping down high touch areas (handrails, ceilings, walls) and all exposed hard surfaces inside of the buses using commercial and hospital-grade cleaners and disinfectants.
• We are requiring all drivers and passengers to wear face coverings while waiting for and riding on all Union City Transit and Paratransit vehicles.
• We are providing complimentary facemasks to customers who board without one whenever possible. Ask the driver for one or look for a dispenser.
• We have limited the number of people who may be on board buses to allow for recommended social distancing.
• We have included a daily sanitizing and disinfecting routine at our Operations and Maintenance facility.
• We are encouraging staff members and drivers to take everyday preventive actions and to stay home if they present with fever and/or respiratory infection symptoms.
• We are monitoring daily transmissions from various sources and every precaution is being taken to protect the health and safety of our employees and customers.

As Union City Transit is taking preventative measures and enhancing cleaning procedures to protect staff and riders, we also encourage passengers to practice good transit hygiene, mirroring what health officials have been stressing: wear a mask when outside your home, wash your hands frequently, use a hand sanitizer that contains at least 60% alcohol, cough into your elbow, and stay home when you are sick.

Passenger Capacity / Social Distancing

In an effort to protect the health and safety of our passengers and employees, Union City Transit is limiting passenger capacity on all transit vehicles in support of social distancing measures. To avoid overcrowding on vehicles, we will observe the following passenger limits:

• 35 Ft. Buses: 16 Passengers + 1 Wheelchair 

Please be aware that you may be asked to wait for another bus if a bus has already reached a safe passenger capacity. Union City Transit has increased vehicle frequency on three (3) of the most used routes (Routes 1, 2, and 5) to address your travel needs and decrease wait times. However, please be aware that there may be times when you are required to wait for the next scheduled bus. We appreciate your understanding and support during these challenging times. Passenger safety remains our primary concern and we appreciate your patronage.

System Map (Effective March 22, 2021)

Weekday Schedules (Effective March 22, 2021)

Weekend Schedules (Effective March 27, 2021)

Real-Time Union City Transit Information: www.uctransit.info

Union City Transit combines some routes at the Union Landing Transit Center to provide a one-seat ride for customers. When buses arrive at Union Landing, the following routes change, but do not require getting off the bus or paying another fare:

• Route 3 becomes Route 4
• Route 4 becomes Route 3

Fares

Union City Transit resumed fare collection and enforcement on Sunday, November 1, 2020.

Children under 5 are free with a fare paying rider.

Clipper

Union City Transit is recommending that all transit riders get their reusable Clipper card for contactless payment on multiple transit agencies.

• For Adult cards, visit www.clippercard.com.
• For Youth, Senior, and Regional Transportation Connection (RTC) cards, visit www.clippercard.com/ClipperWeb/discounts.html.
• For Clipper START cards, visit: www.clipperstartcard.com.
• For Student Transit Pass Program cards, visit: www.alamedactc.org/programs-projects/studentpass/.

All cards have discounts and transfers are automatically calculated, so no paper transfers are required. Cards can have value added to them online, at the BART station, and at participating retailers. When City Hall reopens for all City services, the cashier window will reopen Clipper add value and card processing services. It is recommended to setup autoload onto your card for convenience.

Things to note:

• Union City Transit paper transfers are issued only at time a cash fare is paid. ‬Paper transfers are not needed when using Clipper. ‬Union City Transit transfers are valid for one transfer within 90‭ ‬minutes of issue.
• Certified Disabilities can be verified with the following: Regional Transit Connection Discount Card, Medicare identification card, California Department of Motor Vehicles disability ID card, or Disability identification card from another transit operator.
• Clipper Card riders, please make sure you have enough Clipper eCash or a valid Union City Transit 31-day pass loaded on your card. Clipper keeps track of your rides and automatically grants you appropriate transfer discounts when transferring to another agency that accepts Clipper. For more information on how to use or purchase Clipper, please visit the Clipper website or call Clipper Customer Service at 877.878.8883.
• Union City City Hall Cashier Window is a Clipper retailer and can only sell Clipper e-cash and 31-day passes.  Refunds and/or issues with your Clipper card and account are handled by Clipper Customer Service at “website” or by calling 877.878.8883.

Rider Survey:

Please take this short survey to help us understand how the COVID-19 Pandemic is affecting you, your experience on Union City Transit or Union City Paratransit, and what we can do to improve your experience. Click HERE to participate in the survey.

General Info:

Union City Transit is the local, city-run bus system that serves our community. For rider convenience, we coordinate routes with BART train arrivals and departures at the Union City BART Station. Union City Transit also provides connections with AC Transit and the Dumbarton Express for unified access to other transportation options across the Bay Area. Services are partially funded by the Measure B & BB sales tax of Alameda County.

 Union City Transit's main transfer points are located at the Union City BART Station and the Union Landing Transit Center.

Wheelchair Accessibility:

All Union City Transit buses are wheelchair accessible. It is recommended that wheelchairs have a working brake system.

 As a courtesy to riders with mobility limitations, please yield the designated priority seating at the front of each bus to seniors and persons with disabilities.

Funding:

Union City Transit & Paratransit services are funded by a combination of passenger fares and support from federal, state, and local sources including:

• Alameda County Transportation Commission (Measure B & BB Tax Dollars)
• Metropolitan Transportation Commission (MTC)
• Federal Transit Administration (FTA)
• California Department of Transportation (Caltrans)
• Bay Area Air Quality Management District (BAAQMD)
• California Office of Emergency Services (CalOES)

Measure B & BB News

• Measure B & BB Newsletter Transit - 2020
• Measure B & BB Newsletter Paratransit - 2020
• Measure B & BB Newsletter Transit - 2019
• Measure B & BB Newsletter Paratransit - 2019
• Measure B & BB Newsletter Transit - 2018
• Measure B & BB Newsletter Paratransit - 2018
• Measure B & BB Newsletter Transit - 2017
• Measure B & BB Newsletter Paratransit - 2017

In accordance with Title VI of the Civil Rights Act of 1964, as amended, the City of Union City adheres to a policy of non-discrimination to ensure that no person is excluded from participation in, denied benefits of, or subjected to discrimination on the grounds of race, color, or national origin, with regards to Union City Transit.

Union City Transit's Civil Rights Program can be found here.

Title VI Complaint Procedure:

1. Any person who believes that they have been subjected to discrimination may file a written complaint with Union City Transit. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.
2. The complainant may download the complaint form by clicking this link or request the complaint form from the Title VI coordinator.
3. The complaint will include the following information: 
   • Name, address, and telephone number of the complainant.
   • Name, address, and telephone number of the person being discriminated against (if different from the complainant).
   • The basis of the complaint (race, color, national origin). 
   • The date or dates on which the alleged discrimination took place. 
   • A description of the alleged discrimination in the words of the complainant and an explanation of what happened and who is believed to be responsible. 
   • Other agencies or courts where the complaint may have been filed.
   • Name, address, and telephone number of the contact person at the agency/court where the complaint was filed.
   • Complainant’s signature and date.

If the complainant is unable to write a complaint, The Title VI coordinator will make arrangements to assist the complainant.

The complaint may be emailed, sent, faxed or delivered to the following address:

Title VI Coordinator, Union City Transit

34009 Alvarado-Niles Road

Union City, CA 94587

(510) 675-5446

(510) 675-9885 (fax)

Complainants also have the right to complain directly to the appropriate federal, state, or local agency and/or court.

To file a complaint with the Federal Transit Administration (FTA), the address is:

Office of Civil Rights

Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR

1200 New Jersey Ave., SE

Washington, DC 20590

Should a complaint be filed with an external entity simultaneously, the external complaint shall supersede the Union City Transit complaint and the Union City Transit’s complaint procedures will be suspended pending the external entity’s findings. Complaints must be filed within one-hundred eighty (180) calendar days of the last alleged incident.

Title VI Investigation Procedure:

1. Union City Transit will begin an investigation within fifteen (15) working days of receipt of a complaint. 
2. Union City Transit will contact the complainant in writing no later than sixty (60) working days after receipt of complaint for additional information, if needed.  If the complainant fails to provide the requested information in a timely basis, Union City Transit may administratively close the complaint. 
3. Union City Transit will complete the investigation within ninety (90) working days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted. A written investigation report will be prepared by the investigator.  This report shall include a summary description of the incident, findings and recommended corrective action. 
4. A closing letter will be provided to the complainant.  The respondent will also receive a copy of the closing letter. Each party will have five (5) working days from receipt of the report to appeal. If neither party appeals, the complaint will be closed.  
5. If required, the investigation report with recommendations and corrective actions taken will be forwarded to the appropriate federal agency, the complainant and the respondent.