Union City Transit

Face Covering Requirement on Transit

• NO MASK MANDATE: There is no mask required to ride Union City Transit, Union City Paratransit, and Union City Flea services. A face covering is strongly recommended.

What Union City Transit is doing to protect you

All of us at Union City Transit are committed to providing a safe environment for our customers and employees. We believe we are all in this together. To provide a safe environment for our customers and employees, Union City Transit is currently performing the following safety measures:

• We have enhanced our daily bus cleaning schedule to include fogging and wiping down high touch areas (handrails, ceilings, walls) and all exposed hard surfaces inside of the buses using commercial and hospital-grade cleaners and disinfectants.
• TSA requires all drivers and passengers to wear face masks while waiting for and riding on all Union City Transit services.
• We have included a daily sanitizing and disinfecting routine at our Operations and Maintenance facility.
• We are encouraging staff members and drivers to take everyday preventive actions and to stay home if they present with fever and/or respiratory infection symptoms.

As Union City Transit is taking preventative measures and enhancing cleaning procedures to protect staff and riders, we also encourage passengers to practice good transit hygiene, mirroring what health officials have been stressing: wear a mask when outside your home, wash your hands frequently, use a hand sanitizer that contains at least 60% alcohol, cough into your elbow, and stay home when feeling ill.

Passenger Capacity

Increased vehicle capacity effective July 1, 2021

• Union City Transit: Regular Capacity
• Union City Paratransit: Regular Capacity 
• Union City Flea: Regular Capacity

System Map (Effective August 28, 2021)

Weekday Schedules (Effective February 14, 2022)

Saturday Schedules (Effective February 12, 2022)

Sunday Schedules (Effective February 13, 2022)

NEW: Monday-Friday (Weekday) Service Schedules (Effective September 12, 2022)

NEW: Saturday & Sunday (Weekend) Service Schedules (Effective September 10, 2022)

Supplemental Service Schedules (Effective August 10, 2022)

Real-Time Union City Transit Information: www.uctransit.info

Union City Transit combines some routes at the Union Landing Transit Center to provide a one-seat ride for customers. When buses arrive at Union Landing, the following routes change, but do not require getting off the bus or paying another fare:

• Route 3 becomes Route 4
• Route 4 becomes Route 3

Fares

Union City Transit resumed fare collection and enforcement on Sunday, November 1, 2020.

Children under 5 are free with a fare paying rider.

Clipper

Union City Transit is recommending that all transit riders get their reusable Clipper card for contactless payment on multiple transit agencies.

• For Adult cards, visit www.clippercard.com.
• For Youth, Senior, and Regional Transportation Connection (RTC) cards, visit www.clippercard.com/ClipperWeb/discounts.html.
• For Clipper START cards, visit: www.clipperstartcard.com.
• For Student Transit Pass Program cards, visit: www.alamedactc.org/programs-projects/studentpass/.

All cards have discounts and transfers are automatically calculated, so no paper transfers are required. Cards can have value added to them online, at the BART station, and at participating retailers. When City Hall reopens for all City services, the cashier window will reopen Clipper add value and card processing services. It is recommended to setup autoload onto your card for convenience.

Things to note:

• Union City Transit paper transfers are issued only at time a cash fare is paid. ‬Paper transfers are not needed when using Clipper. ‬Union City Transit transfers are valid for one transfer within 90‭ ‬minutes of issue.
• Certified Disabilities can be verified with the following: Regional Transit Connection Discount Card, Medicare identification card, California Department of Motor Vehicles disability ID card, or Disability identification card from another transit operator.
• Clipper Card riders, please make sure you have enough Clipper eCash or a valid Union City Transit 31-day pass loaded on your card. Clipper keeps track of your rides and automatically grants you appropriate transfer discounts when transferring to another agency that accepts Clipper. For more information on how to use or purchase Clipper, please visit the Clipper website or call Clipper Customer Service at 877.878.8883.
• Union City City Hall Cashier Window is a Clipper retailer and can only sell Clipper e-cash and 31-day passes.  Refunds and/or issues with your Clipper card and account are handled by Clipper Customer Service at “website” or by calling 877.878.8883.

Rider Survey:

Please take this short survey to help us understand how the COVID-19 Pandemic is affecting you, your experience on Union City Transit or Union City Paratransit, and what we can do to improve your experience. Click HERE to participate in the survey.

General Info:

Union City Transit is the local, city-run bus system that serves our community. For rider convenience, we coordinate routes with BART train arrivals and departures at the Union City BART Station. Union City Transit also provides connections with AC Transit and the Dumbarton Express for unified access to other transportation options across the Bay Area. Services are partially funded by the Measure B & BB sales tax of Alameda County.

 Union City Transit's main transfer points are located at the Union City BART Station and the Union Landing Transit Center.

Wheelchair Accessibility:

All Union City Transit buses are wheelchair accessible. It is recommended that wheelchairs have a working brake system.

 As a courtesy to riders with mobility limitations, please yield the designated priority seating at the front of each bus to seniors and persons with disabilities.

Funding:

Union City Transit & Paratransit services are funded by a combination of passenger fares and support from federal, state, and local sources including:

• Alameda County Transportation Commission (Measure B & BB Tax Dollars)
• Metropolitan Transportation Commission (MTC)
• Federal Transit Administration (FTA)
• California Department of Transportation (Caltrans)
• Bay Area Air Quality Management District (BAAQMD)
• California Office of Emergency Services (CalOES)

Measure B & BB News

• Measure B & BB Newsletter Transit - 2022
• Measure B & BB Newsletter Paratransit - 2022
• Measure B & BB Newsletter Transit - 2021
• Measure B & BB Newsletter Paratransit - 2021
• Measure B & BB Newsletter Transit - 2020
• Measure B & BB Newsletter Paratransit - 2020

Americans with Disabilities Act (ADA) Reasonable Modification

The Reasonable Modification regulation (Section 49 CFR Parts 27 and 37: Transportation for Individuals with Disabilities; Reasonable Modification) provides that transportation entities make reasonable modifications/accommodations to policies, practices, and procedures to ensure that services and programs are accessible to everyone including individuals with disabilities.

Union City Transit is compliant with the requirements of the ADA and will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.

Requests for modification of Union City Transit’s policies and practices may be denied only on one or more of the following grounds:

• Granting the request would cause direct threat to the health or safety of others.
• Result in a fundamental alteration of Union City Transit’s service.
• Are not actually necessary in order for the individual with a disability to access Union City Transit’s service.
• Result in undue financial and administration burden.

You may make your request for reasonable modification:
By email: transit@unioncity.org
By phone: (510) 675.5446 or dial 711 for the California Relay Service.
By Fax: (510) 675-9885
In writing:
Civil Rights Coordinator, Union City Transit
34009 Alvarado-Niles Road
Union City, CA 94587

All reasonable modification requests will be acknowledged within three (3) business days of receipt. The resolution and response to the person who submitted a request will be made timely, within fifteen (15) working days, and the response will explain the reasons for the resolution. The response will be documented in the Reasonable Modification log. Any requests requiring more than fifteen (15) working days to resolve must be reviewed at General Manager level and documented as to why the resolution requires additional time for full resolution.

Title VI

In accordance with Title VI of the Civil Rights Act of 1964, as amended, the City of Union City adheres to a policy of non-discrimination to ensure that no person is excluded from participation in, denied benefits of, or subjected to discrimination on the grounds of race, color, or national origin, with regards to Union City Transit.

Union City Transit's Title VI Program and Language Assistance Plan (LAP) can be found here.

If you feel that you have received discriminatory treatment with regards to transit services delivery, you may file a complaint with Union City Transit or the Federal Transit Administration (FTA) using the process below. You may also file a complaint with another agency or with a court.

ADA/Title VI Complaint Procedure:

Any person who believes that they have been subjected to discrimination may file a written complaint with Union City Transit. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.

The complainant may download the complaint form by clicking this link or request the complaint form from the Civil Rights coordinator.

The complaint will include the following information: 

• Name, address, and telephone number of the complainant.
• Name, address, and telephone number of the person being discriminated against (if different from the complainant).
• The basis of the complaint (race, color, national origin, disability, other). 
• The date or dates on which the alleged discrimination took place. 
• A description of the alleged discrimination in the words of the complainant and an explanation of what happened and who is believed to be responsible. 
• Other agencies or courts where the complaint may have been filed.
• Name, address, and telephone number of the contact person at the agency/court where the complaint was filed.
• Complainant’s signature and date.

If the complainant is unable to write a complaint, the Civil Rights Coordinator will make arrangements to assist the complainant.

You may make your complaint:
By email: transit@unioncity.org
By phone: (510) 675.5446 or dial 711 for the California Relay Service.
By Fax: (510) 675-9885
In writing:
Civil Rights Coordinator, Union City Transit
34009 Alvarado-Niles Road
Union City, CA 94587

Civil Rights Investigation Procedure:

1. Union City Transit will begin an investigation within fifteen (15) working days of receipt of a complaint. 
2. Union City Transit will contact the complainant in writing no later than sixty (60) working days after receipt of complaint for additional information, if needed.  If the complainant fails to provide the requested information in a timely basis, Union City Transit may administratively close the complaint. 
3. Union City Transit will complete the investigation within ninety (90) working days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted. A written investigation report will be prepared by the investigator.  This report shall include a summary description of the incident, findings and recommended corrective action. 
4. A closing letter will be provided to the complainant.  The respondent will also receive a copy of the closing letter. Each party will have five (5) working days from receipt of the report to appeal. If neither party appeals, the complaint will be closed.  
5. If required, the investigation report with recommendations and corrective actions taken will be forwarded to the appropriate federal agency, the complainant and the respondent.

Other Complaint Options:

Complainants also have the right to complain directly to the appropriate federal, state, or local agency and/or court.

To file a complaint with the Federal Transit Administration (FTA), the address is:
Federal Transit Administration
Office of Civil Rights
Attention: Complaint Team
East Building, 5th Floor – TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

Should a complaint be filed with an external entity simultaneously, the external complaint shall supersede the Union City Transit complaint and the Union City Transit’s complaint procedures will be suspended pending the external entity’s findings. Complaints must be filed within one-hundred eighty (180) calendar days of the last alleged incident.