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Union City Transit
Fare Collection & Enforcement
Union City Transit
Union City Transit will resume fare collection and enforcement on Sunday, November 1, 2020.
Union City Transit is recommending that all transit riders get their reusable Clipper card for contactless payment on multiple transit agencies.
- For Adult cards, visit www.clippercard.com.
- For Youth, Senior, and Regional Transportation Connection (RTC) cards, visit www.clippercard.com/ClipperWeb/discounts.html.
- For Clipper START cards, visit: www.clipperstartcard.com.
- For Student Transit Pass Program cards, visit: www.alamedactc.org/programs-projects/studentpass/.
All cards have discounts and transfers loaded, so no paper transfers are required. Cards can have value added to them online, at the BART station, and at participating retailers until City Hall reopens for Clipper card services. It is recommended to setup autoload onto your card for convenience.
If you would prefer to talk to a person, all Clipper card services will be handled directly through the Clipper Customer Service Center by calling 877.878.8883.
Union City Paratransit
Paratransit ticket book sales have been suspended at City Hall until it reopens for transit related sales, order ticket books via PayPal or buy in person at the Safeway on Alvarado-Niles and Decoto.
Union City Paratransit recommends getting ticket books to avoid using cash.
Service
Union City Transit
Union City Transit continues to operate a special COVID-19 schedule through March 21, 2021. Routes 7 and 9 continue to be suspended during this time; use Routes 1, 2, 3, 4, 5, and 8 along with AC Transit Lines 41, 56, and 97 to reach your destination.
Please see signage on vehicles, at BART, and Union Landing Transit Center for schedule and routing updates to Routes 2, 3, and 8.
Union City Paratransit
Union City Paratransit is operating regular hours, but has suspending all Paratransit Plus service into Fremont, Hayward, and Newark. Union City Paratransit does still require certification and a reservation.
Paratransit Plus service will continue to be suspended after the resumption of fare collection and enforcement on Sunday, November 1, 2020.
Rider Etiquette
Face Coverings are required at all times on Union City Transit vehicles. Rear door boarding and exiting is in effect unless otherwise directed by driver; front door boarding will resume Sunday, November 1, 2020.
Face Coverings are required at all times on Union City Paratransit vehicles; if a client cannot wear a face covering, please coordinate with the reservations for an accommodation.
Updated October 20, 2020
Riding Together: Bay Area Healthy Transit Plan
Union City Transit has joined forces with transit operators across the Bay Area to initiate research, study U.S. and international efforts, and review information from the American Public Transportation Association, to develop common commitments and expectations for employees and passengers in our Bay Area transit systems. These efforts have produced Riding Together—Bay Area Healthy Transit Plan. This plan was developed through a collaboration of all Bay Area transit operators as well as regional leaders, transit workers, paratransit providers, rider advocates, public health experts, and others. It is a cohesive health and safety plan to bring the region’s public transportation providers together around transit-related health and safety standards and mitigations. Union City Transit and the Union City City Council have officially adopted Riding Together—Bay Area Healthy Transit Plan and are committed to its success.
To see the Union City City Council Resolution supporting Riding Together: Bay Area Healthy Transit Plan, click here (PDF).
To learn more about Riding Together—Bay Area Healthy Transit Plan and to view the plan in its entirety, visit http://www.healthytransitplan.com.
What Union City Transit is doing to protect you
All of us at Union City Transit are committed to providing a safe environment for our customers and employees. We believe we are all in this together. To provide a safe environment for our customers and employees, Union City Transit is currently performing the following safety measures:
- We have enhanced our daily bus cleaning schedule to include fogging and wiping down high touch areas (handrails, ceilings, walls) and all exposed hard surfaces inside of the buses using commercial and hospital-grade cleaners and disinfectants.
- We are requiring all passengers to wear face coverings while waiting for and riding on all Union City Transit and Paratransit vehicles.
- We are providing complimentary facemasks to customers who board without one whenever possible. Ask the driver for one or look for a dispenser.
- We have limited the number of people who may be on board buses to allow for recommended social distancing.
- We have included a daily sanitizing and disinfecting routine at our facility.
- We are encouraging staff members and drivers to take everyday preventive actions and to stay home if they present with fever and/or respiratory infection symptoms.
- We are monitoring daily transmissions from various sources and every precaution is being taken to protect the health and safety of our employees and customers.
As Union City Transit is taking preventative measures and enhancing cleaning procedures to protect staff and riders, we also encourage passengers to practice good transit hygiene, mirroring what health officials have been stressing: wash your hands frequently, use a hand sanitizer that contains at least 60% alcohol, cough into your elbow, and stay home when you are sick.
Passenger Capacity / Social Distancing
In an effort to protect the health and safety of our passengers and employees, Union City Transit is limiting passenger capacity on all transit vehicles in support of social distancing measures. To avoid overcrowding on our buses, we will observe the following passenger limits:
- 35 Ft. Buses: 6 Passengers + 1 Wheelchair
- Exceptions apply to people travelling together, but they must sit together
- Paratransit: 2 Passengers +1 Wheelchair or 1 Passenger + 1 Wheelchair
- Exceptions apply to people travelling together, but they must sit together
Please be aware that you may be asked to wait for another bus if a bus has already reached a safe passenger capacity. Union City Transit has increased vehicle frequency on three of the most used routes to address your travel needs and decrease wait times. However, please be aware that there may be times when you are required to wait for the next scheduled bus. We appreciate your understanding and support during these challenging times. Passenger safety remains our primary concern and we appreciate your patronage.
Face Covering Requirement
In accordance with the statewide order issued by the Governor on June 18, face coverings are required to be worn while waiting for or while riding Union City Transit vehicles. To comply with this order, we are providing complimentary facemasks to customers who board without one whenever possible. For information about the statewide order on face coverings, visit: covid19.ca.gov/masks-and-ppe/.
Boarding
We have implemented rear-door boarding on all Union City Transit buses until Sunday, November 1, 2020. Please board and exit through the rear door when available and you are able. If you need the vehicle ramp to board, you may board and exit through the front door. We ask all passengers to practice social distancing while on the bus and allow as much space as possible between the driver and other passengers while onboard.
Fares / Clipper
Union City Transit has suspended the collection of fares on all fixed route and paratransit vehicles until Sunday, November 1. 2020.
Union City Transit
Union City Transit is recommending that all transit riders get their reusable Clipper card for contactless payment on multiple transit agencies.
- For Adult cards, visit www.clippercard.com.
- For Youth, Senior, and Regional Transportation Connection (RTC) cards, visit www.clippercard.com/ClipperWeb/discounts.html.
- For Clipper START cards, visit: www.clipperstartcard.com.
- For Student Transit Pass Program cards, visit: www.alamedactc.org/programs-projects/studentpass/.
All cards have discounts and transfers loaded, so no paper transfers are required. Cards can have value added to them online, at the BART station, and at participating retailers until City Hall reopens for Clipper card services. It is recommended to setup autoload onto your card for convenience.
If you would prefer to talk to a person, all Clipper card services will be handled directly through the Clipper Customer Service Center by calling 877.878.8883.
Union City Paratransit
Paratransit ticket book sales have been suspended at City Hall until it reopens for transit related sales, order ticket books via PayPal or buy in person at the Safeway on Alvarado-Niles and Decoto.
Union City Paratransit recommends getting ticket books to avoid using cash.
Paratransit
In compliance with Governor Gavin Newsom’s stay at home order issued March 19, 2020, Union City Paratransit services are now only carrying passengers for essential trips as defined by the order. To see the Governor’s stay at home order, visit: www.gov.ca.gov/2020/03/19/governor-gavin-newsom-issues-stay-at-home-order/.
There will be no resumption of Paratransit Plus trips corresponding with the resumption of fare collection on Sunday, November 1, 2020.
All of us at Union City Transit recognize that public transit is an important service to our community. We are working hard to make sure your local bus service is available during this challenging period. Your cooperation and patience is greatly appreciated.
RIDER SURVEY: Please take this short survey to help us understand how the COVID-19 Pandemic is affecting you, your experience on Union City Transit or Union City Paratransit, and what we can do to improve your experience.
Click HERE to participate in the survey.
Union City Transit is the local, city-run bus system that serves our community. For rider convenience, we coordinate routes with BART train arrivals and departures at the Union City BART Station. Union City Transit also provides connections with AC Transit and the Dumbarton Express for unified access to other transportation options across the Bay Area. Services are partially funded by the Measure B & BB sales tax of Alameda County.
Union City Transit's main transfer points are located at the Union City BART Station and the Union Landing Transit Center.
For Union City Transit questions and general information please call 510.471.1411.
For Clipper Card sales outlets, visit www.clippercard.com.
Trip Planner
Routes & Schedule Additional Information
Union City Transit combines some routes at the Union Landing Transit Center to provide a one-seat, round-trip ride for customers to get from Union City BART to Union Landing and back again. Please see the guide below:
When buses arrive at Union Landing:
- Route 3 becomes Route 4
- Route 4 becomes Route 3
Fare Information
If viewing on a mobile device, click each product to see pricing (fares & transfers or 31-Day Pass).
| Adult (age 19-64) | $2.00 |
| Youth (age 6-18) | $1.25 |
| Senior (age 65+) | $1.00 |
| Certified disabilities | $1.00 |
| Child (age 0-5 with adult) | Free |
| Union City Transit Transfer | Free |
| BART-to-Bus | $0.50 |
| AC Transit & DB Express Transfers | $0.25 |
| Adult (age 19-64) | $55 |
| Youth (age 6-18) | $35 |
| Senior (age 65+) | $26 |
| Certified disabilities | $26 |
Union City Transit accepts:
- Clipper Card
- Cash (exact change required)
- Union City Transit 31-Day Passes (Clipper Card Only)
- BART-to-Bus Transfers (at Union City BART Station Only)
- AC Transit/Dumbarton Express Transfers (at shared stops)
Things to note:
- Union City Transit transfers are issued only at time fare is paid. ‬Clipper Card automatically issues a transfer on the card, ‬no ‬paper transfer will be issued. ‬Union City Transit transfers are valid for one transfer within 90†‬minutes of issue. ‬All transfers ‬and passes must be valid.‬
- Certified Disabilities can be verified with the following: Regional Transit Connection Discount Card, Medicare identification card, California Department of Motor Vehicles disability ID card, or Disability identification card from another transit operator.
- Clipper Card riders, please make sure you have enough Clipper Cash or a valid Union City Transit 31-day pass loaded on your card. Clipper keeps track of your rides and automatically grants you appropriate transfer discounts when transferring to another agency that accepts Clipper. For more information on how to use or purchase Clipper, please visit the Clipper website or call Clipper Customer Service at 877.878.8883.
Wheelchair Accessibility
All Union City Transit buses are wheelchair accessible. It is recommended that wheelchairs have a working brake system.
As a courtesy to riders with mobility limitations, please yield the designated priority seating at the front of each bus to seniors and persons with disabilities.
Paratransit
Union City also provides Paratransit transportation services required under the Americans with Disabilities Act (ADA). Union City Paratransit offers ADA service within the city limits of Union City. Services are partially funded by the Measure B & BB sales tax of Alameda County.
Union City Paratransit also offers an additional service known as Paratransit Plus. Paratransit Plus offers limited service to southern Hayward, and northern Fremont and Newark.
Funding
Union City Transit & Paratransit services are funded by a combination of passenger fares and support from federal, state, and local sources including:
Alameda County Transportation Commission (Measure B & BB Tax Dollars)
Metropolitan Transportation Commission
Federal Transit Administration (FTA)
- Measure B & BB Newsletter Transit - 2020
- Measure B & BB Newsletter Paratransit - 2020
- Measure B & BB Newsletter Transit - 2019
- Measure B & BB Newsletter Paratransit - 2019
- Measure B & BB Newsletter Transit - 2018
- Measure B & BB Newsletter Paratransit - 2018
- Measure B & BB Newsletter Transit - 2017
- Measure B & BB Newsletter Paratransit - 2017
In accordance with Title VI of the Civil Rights Act of 1964, as amended, the City of Union City adheres to a policy of non-discrimination to ensure that no person is excluded from participation in, denied benefits of, or subjected to discrimination on the grounds of race, color, or national origin, with regards to Union City Transit.
Union City Transit's Civil Rights Program can be found here.
Title VI Complaint Procedure
- Any person who believes that they have been subjected to discrimination may file a written complaint with Union City Transit. Federal and State law requires complaints be filed within one-hundred eighty (180) calendar days of the last alleged incident.
- The complainant may download the complaint form by clicking this link or request the complaint form from the Title VI coordinator.
- The complaint will include the following information:
- Name, address, and telephone number of the complainant.
- Name, address, and telephone number of the person being discriminated against (if different from the complainant).
- The basis of the complaint (race, color, national origin).
- The date or dates on which the alleged discrimination took place.
- A description of the alleged discrimination in the words of the complainant and an explanation of what happened and who is believed to be responsible.
- Other agencies or courts where the complaint may have been filed.
- Name, address, and telephone number of the contact person at the agency/court where the complaint was filed.
- Complainant’s signature and date.
If the complainant is unable to write a complaint, The Title VI coordinator will make arrangements to assist the complainant.
The complaint may be sent, faxed or delivered to the following address:
Title VI Coordinator, Union City Transit
34009 Alvarado-Niles Road
Union City, CA 94587
(510) 675-5409
(510) 675-9885 (fax)
Complainants also have the right to complain directly to the appropriate federal, state, or local agency and/or court.
To file a complaint with the Federal Transit Administration (FTA), the address is:
Office of Civil Rights
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR
1200 New Jersey Ave., SE
Washington, DC 20590
Should a complaint be filed with an external entity simultaneously, the external complaint shall supersede the Union City Transit complaint and the Union City Transit’s complaint procedures will be suspended pending the external entity’s findings. Complaints must be filed within one-hundred eighty (180) calendar days of the last alleged incident.
Title VI Investigation Procedure
- Union City Transit will begin an investigation within fifteen (15) working days of receipt of a complaint.
- Union City Transit will contact the complainant in writing no later than sixty (60) working days after receipt of complaint for additional information, if needed. If the complainant fails to provide the requested information in a timely basis, Union City Transit may administratively close the complaint.
- Union City Transit will complete the investigation within ninety (90) working days of receipt of the complaint. If additional time for investigation is needed, the complainant will be contacted. A written investigation report will be prepared by the investigator. This report shall include a summary description of the incident, findings and recommended corrective action.
- A closing letter will be provided to the complainant. The respondent will also receive a copy of the closing letter. Each party will have five (5) working days from receipt of the report to appeal. If neither party appeals, the complaint will be closed.
- If required, the investigation report with recommendations and corrective actions taken will be forwarded to the appropriate federal agency, the complainant and the respondent.