Union City Paratransit service is operating without fare enforcement. Union City Paratransit does still require certification and a reservation.
Per the Alameda County Health Officer Order 20-08, all passengers are required to cover their faces. Paratransit riders may be asked additional health questions before boarding the vehicle.Union City Paratransit provides transportation services required under the Americans with Disabilities Act (ADA). Services are partially funded by the Measure B and BB sales tax of Alameda County.
Union City Paratransit offers ADA service within the city limits of Union City. Union City Paratransit also offers an additional service known as Paratransit Plus. Paratransit Plus offers limited service to southern Hayward, and northern Fremont and Newark. For a map of this expanded service area, please view the Paratransit Plus (PDF).
Riders must be certified as eligible to use Union City Paratransit. To be certified, you must complete a special application that you can request by calling 510.675.5373 or download online: ADA Paratransit Application (PDF). You can mail completed applications to:
Union City Paratransit
34009 Alvarado-Niles Road
Union City, California 94587
You can purchase 10-Ride ticket books at City Hall, located at 34009 Alvarado-Niles Road, by mail using the ordering form envelope found in the vehicle, and at the Safeway located at the corner of Alvarado-Niles Road and Decoto Road. You can also purchase ticket books online by clicking here. For large orders, please contact Union City Paratransit at 510.675.5373.
Paratransit Rider's Guide
Union City Paratransit provides a guide to all certified clients upon acceptance into the program. To view the guide, click this link. If you need a replacement guide, please call 510.675.5373.
The Extra Mile Newsletter
The Extra Mile (PDF) is a newsletter that provides tips and suggestions on how to schedule paratransit trips for medical appointments. It's a great resource, and you can read it online (PDF). The newsletter is a joint effort of the paratransit programs of Fremont, Newark and Union City.
View the Union City Paratransit No-Show Policy (PDF). If you regularly miss services or cancel late, this may result in service suspension.
Schedule a Ride
You can schedule rides up to 3 days in advance by calling 510.476.1500. The reservation center is open between 8 a.m. and 5 p.m. daily. You can still make reservations at other times by leaving a voicemail message. You will receive a confirmation call during our regular business hours.
If you are outside of Union City, you will use East Bay Paratransit. If you are certified on Union City Paratransit, you can use East Bay Paratransit and all other ADA paratransit system in the San Francisco Bay Area. The reservation number for East Bay Paratransit is 800.555.8085. East Bay Paratransit is run by AC Transit and BART.
Union City Paratransit is an ADA complementary service to Union City Transit. It is not a specialized medical transportation service and does not provide emergency service.
In the event of an emergency, call 9-1-1!
The Accessibility Advisory Committee holds quarterly meetings to discuss accessibility issues related to Union City Transit and Paratransit. Meetings are generally held every three months and anyone is welcome to attend. Some meetings are also joint meetings with the Accessibility Advisory Committees of the Cities of Fremont and Newark as well. For more information, please call 510.675.5373.
Tri-City Taxi Voucher Program
The Tri-City Taxi Voucher Program offers taxi rides to help seniors and people with disabilities with who need same-day transportation within the Tri Cities. Unlike existing paratransit programs that require you to make advanced reservations for your trips, this program provides same-day service. The program is administered by the City of Fremont and is funded by Alameda County's Measure B/BB transportation sales tax. Please view the Ride-On Tri-City! Application Form (PDF) for program information, an application form, and voucher order form; or call the City of Fremont at 510.574.2053.
VIP Rides Program
We provide escort help to Paratransit riders through fully screened and trained volunteers. Seniors and those with disabilities, who have no family members or friends to help them, can use this program for medical appointments and/or necessary errands. Volunteers may also use their own vehicle to drive ambulatory seniors or disabled people who require door-through-door service. For more information please contact Life Eldercare.
Traveling in Alameda County and throughout the Bay Area doesn't have to be difficult. Depending on where you live, where you're going, how old you are, and your ability to use public transit, dozens of transit systems and transportation programs (including a range of special services for seniors and people with disabilities) may be available to you. Read the Access Alameda Guide to find out more about Transportation Services for Seniors and People with Disabilities in Alameda County!