When it comes to keeping the public informed, we follow three communication principles

• We prioritize it. Communication is key in the development and planning of projects, programs and services, as well as, when we are responding to events or carrying out the day-to-day operations of city services.  
• We feel strongly that our information should be accurate, clear and timely. In today’s age, people are overwhelmed with information and it comes to them at a fast pace. The City has a responsibility to combat misinformation, communicate good information in simple terms and deliver it as quick as possible.
• Proactive, responsive and transparent communication will build the public’s trust and confidence in the City. As in any relationship, communication is the cornerstone to a successful relationship we have with the public.

We appreciate the patience and flexibility that the public and the news media has with us as we strive to follow those principles :)