Public Safety Community Feedback

Your feedback is crucial to us. The best way to encourage good performance is to measure it, and the best indicator of how we're doing is community satisfaction.

Our police department is committed to embodying the highest ethical and professional standards, and prides itself on the quality of services it provides to the community.

Your feedback will help determine where we put our resources and whether to revise local policies.

We appreciate you taking the time to help us become a better police organization.

Sharing General Feedback on Public Safety

If you are looking to provide general feedback to the UCPD, please use our Public Safety Community Feedback form. You are also welcome to call the non-emergency number 510.471.1365 and ask to speak with the on-duty Watch Commander or Supervisor to ask questions, comment on concerns, or provide general feedback.

Compliment the Union City Police Department

Our officers and professional staff would like to hear about any memorable experience you may have had with them. A compliment may be submitted using the UCPD Compliment form. Once filled out, compliment forms can be submitted online here. Compliment forms can also be printed and mailed to:

Chief of Police
Union City Police Department

34009 Alvarado-Niles Road
Union City, CA 94587-4497

Filing a Complaint about the Union City Police Department

The Union City Police Department is here to help you. Anyone with a question or concern about a police contact is encouraged to call the non-emergency number 510.471.1365 and ask to speak with the on-duty Watch Commander or Supervisor. Those wishing to speak with the Watch Commander or Supervisor in person can come down to the Police Department during regular business hours, or make an appointment to meet with the Watch Commander or Supervisor after hours.

Questions or concerns about police procedures can also be directed to the Professional Standards Unit staff by phone or email. Professional Standards Unit members are typically available during regular business hours.

Professional Standards Sergeant, Steven Mendez
Phone: 510.675.5243
Email Sergeant Mendez

Professional Standards Lieutenant, Travis Souza
Phone: 510.675.5262
Email Lieutenant Souza

If you are still dissatisfied after speaking with the Watch Commander or the Professional Standards Unit, a complaint may be formally submitted by filling out the UCPD Complaint form. Once filled out, complaint forms can be submitted online here. Complaint forms can also be printed and mailed to:

Chief of Police
Union City Police Department

34009 Alvarado-Niles Road
Union City, CA 94587-4497

Please note: Mandatory fields including name, phone, and email must be completed prior to submitting a digital complaint form so that the UCPD may follow up with you. 

The Union City Police Department can also accommodate individuals needing forms in other languages or those with special needs. Complaint forms in multiple languages are available in the Police Department lobby. If you are an individual with a special need we encourage you to come into the Police Department or to call 510.471.1365 and ask to speak with the on-duty Watch Commander or Supervisor to discuss how best we can accommodate.