City News

City News

Posted on: September 23, 2019

Update: Computer Virus Continues to Impact Online Services

We have been conducting media interviews all day today in an effort to update the public about the impacts of a computer virus that has infected the organization. As it stands today, three full days into it, online services are still currently shut down. This includes city emails, payment and financial systems, our business licensing system and planning and building permit and licensing systems.

911 response from Police and Fire response is not impacted and for all non-emergency matters, such as local hazards to report to us on, please call the police non-emergency line at 510-471-1365.

The media has done their job in relaying important information on the news. But, they have also asked us throughout the day to provide information on the type of virus that has hit the City. The city is working closely with Federal and State agencies and cyber security experts to assess the situation and make a determination what type of virus it is. Saying more than that at this time can jeopardize our investigation. As soon as we are able to provide more information, we will be sure to let the public and media know.

The regularly scheduled City Council meeting (tomorrow night) and Human Relations Commission meeting (Wednesday night) will still take place. By now, many city departments have found workarounds to carrying out their service to the public without technology and data systems.

The timeline for restoration is indefinite at this point. We appreciate the public's continued patience as we work through this.

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